CUSTOMER GRIEVANCE POLICY
Effective Date: 07-09-2026
At Ken Lifestyles Private Limited ("Kenstar", "we", "our" or "us"), we are committed to providing our customers with a seamless shopping experience. If you have any concerns regarding a product purchased through our official website, you may first contact our Customer Support Team through the contact details available on the website. This Policy should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, Order Cancellation and Refund Policy and Warranty Terms.
If your concern remains unresolved, you may escalate the matter by writing to our Customer Grievance Cell at customer.escalation@kenstar.in . To help us review your grievance efficiently, please include your Order Number, Product Details, Contact Information, a brief description of the issue and relevant photographs or videos, wherever applicable.
Kenstar reviews every grievance on its own merits and endeavours to resolve customer concerns as expeditiously as reasonably practicable. Depending on the nature of the grievance, we may seek additional information or coordinate with our logistics partners, authorised service centres or internal teams to facilitate resolution.
This Policy covers grievances relating to, including but not limited to:
- Delay in delivery
- Wrong product delivered
- Damaged product
- Manufacturing defects
- Dead on Arrival (DOA) products
- Missing accessories
- Payment-related issues
- Refund requests
- Warranty or after-sales service
- Any other issue relating to purchases made through the official Kenstar website
For unresolved concerns, you may contact:
Customer Grievance Cell
Email: customer.escalation@kenstar.in
Kenstar reserves the right to amend or update this Policy from time to time. Any changes shall become effective upon publication on the website.
