Shipping Policy

1. Purpose and Applicability


This Shipping Policy ("Policy") sets out the terms governing the processing, shipment and delivery of products purchased through the official Kenstar website, www.kenstar.in ("Website"). It is intended to provide a transparent and consistent shipping experience for customers purchasing directly from Kenstar.

This Policy applies exclusively to purchases made through the Website and forms an integral part of the Terms of Use governing such purchases.

Purchases made through authorised distributors, dealers, retail stores, third-party marketplaces or any sales channel other than the Website shall not be governed by this Policy and shall be subject to the applicable policies of such respective sales channels.


2. Order Processing


Upon successful confirmation of your order, Kenstar endeavours to process and dispatch your order within twenty-four (24) hours on working days, subject to payment confirmation, product availability and operational requirements.

Orders placed on weekends, public holidays or other non-working days shall ordinarily be processed from the next working day, and the above dispatch timeline shall be calculated accordingly.


3. Shipping Timelines


Kenstar delivers products across India through its authorised logistics partners, subject to the serviceability of the delivery location.

Estimated delivery timelines are generally three (3) to seven (7) business days from the date of dispatch.

Actual delivery may vary depending upon factors such as the delivery location, weather conditions, public holidays, transportation disruptions or other circumstances beyond Kenstar's reasonable control.


4. Serviceable Locations


Orders may be placed only for delivery to locations that are serviceable through Kenstar's logistics network.

Serviceability is determined based on the delivery PIN code entered during checkout. If a location is not serviceable, the Website may not permit the order to be placed.

If, after an order has been placed, the delivery location is found to be non-serviceable due to operational or logistical constraints, Kenstar may cancel the order and process the applicable refund.


5. Shipping Charges


Any applicable shipping charges shall be displayed during the checkout process before you confirm your order.

Kenstar currently offers free shipping on orders with a cart value of ₹999 or above.

Where shipping charges are applicable, the same shall be communicated at the time of placing the order.


6. Delivery Attempts


To facilitate timely delivery, please ensure that the delivery address, contact details and other information provided while placing your order are complete and accurate.

Our authorised logistics partners will ordinarily make two (2) delivery attempts.

If delivery cannot be completed due to customer unavailability, an incorrect or incomplete address, refusal to accept delivery or any other reason attributable to unsuccessful delivery attempts, the order may be returned to Kenstar.

Where an order is returned to Kenstar following unsuccessful delivery attempts, the order shall be treated in accordance with Kenstar's Order Cancellation and Refund Policy, and any eligible refund shall be processed accordingly.


7. Receipt and Inspection of Products


Upon delivery, we recommend that you inspect the outer packaging and the product to ensure that it has been received in good condition.

If you receive a damaged, defective or incorrect product, or identify any missing components or accessories, please notify Kenstar Customer Support within seven (7) days from the date of delivery.

Any request raised in relation to such issue shall be assessed in accordance with the Order Cancellation and Refund Policy available on the Website.


8. Customer Support


If you require any assistance regarding the shipment or delivery of your order, you may contact Kenstar through the following channels: