Privacy policy

1. Purpose and Applicability

Ken Lifestyles Private Limited ("Kenstar", "we", "our" or "us") values your privacy and is committed to handling your personal information responsibly and in accordance with applicable laws.

This Privacy Policy ("Policy") explains how we collect, use, store, disclose and otherwise process your personal information when you visit or make a purchase through the official Kenstar website, www.kenstar.in ("Website"), or otherwise interact with us in connection with products and services offered through the Website.

By accessing or using the Website, or by providing your personal information to us, you acknowledge that you have read and understood this Policy.


2. Information We Collect

Depending on your interaction with the Website, we may collect information including:

  • Your name;
  • Mobile number;
  • Email address;
  • Billing and shipping address;
  • Order and transaction details;
  • Product registration and warranty information;
  • Communications or enquiries shared with our Customer Support team; and
  • Technical information relating to your use of the Website, such as IP address, browser type, device information and website usage data collected through cookies or similar technologies.

Payment information required for processing transactions is collected through authorised payment service providers. Kenstar does not store your complete payment card or banking credentials on its systems.


3. How We Use Your Information

We use the information collected through the Website for purposes including:

  • Processing and fulfilling your orders;
  • Arranging shipment and delivery of products;
  • Providing warranty registration and after-sales support;
  • Responding to your enquiries and service requests;
  • Communicating important updates relating to your orders or products;
  • Sending promotional or marketing communications, where permitted by applicable law or where you have chosen to receive such communications;
  • Improving the performance, functionality and security of the Website; and
  • Complying with applicable legal and regulatory requirements.

4. Sharing of Information

Kenstar treats your personal information with due care and does not sell or rent your personal information to third parties.

However, in order to operate the Website and provide our products and services, we may share your information, on a need-to-know basis, with:

  • Authorised logistics partners for shipment and delivery of your orders;
  • Payment service providers for processing payments;
  • Customer relationship management (CRM) and customer support service providers;
  • Authorised service centres and business partners for warranty, installation and after-sales support;
  • Technology service providers engaged for website hosting, analytics, maintenance and security; and
  • Government authorities, regulatory bodies or law enforcement agencies where disclosure is required under applicable law or pursuant to a lawful request.

Wherever reasonably practicable, such third parties are expected to protect your personal information and process it only for the purpose for which it has been shared.


5. Cookies and Website Analytics

The Website uses cookies and similar technologies to enhance your browsing experience, understand how the Website is used and improve its functionality.

These technologies may collect information such as your IP address, browser type, device information, pages visited and browsing behaviour.

Kenstar may use analytics tools, including Google Analytics, to better understand customer interactions with the Website and improve user experience.

Most web browsers allow you to control or disable cookies through their browser settings. However, disabling cookies may affect the functionality of certain features of the Website.


6. Protection of Your Information

Kenstar maintains reasonable technical, administrative and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse or loss.

Access to personal information is restricted to employees, authorised personnel and service providers who require such information for legitimate business purposes.

While Kenstar endeavours to protect your personal information using commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Accordingly, Kenstar cannot guarantee absolute security of information transmitted through the internet.


7. Data Retention

Kenstar retains your personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Policy, including processing your orders, providing warranty and after-sales support, complying with legal or regulatory requirements, resolving disputes and enforcing our legal rights.

Where personal information is no longer required for these purposes, it will be securely deleted, anonymised or otherwise disposed of in accordance with Kenstar's internal practices and applicable law.


8. Your Choices and Rights

Subject to applicable law, you may contact Kenstar to:

  • Access the personal information you have shared with us;
  • Request correction or updating of inaccurate or incomplete personal information;
  • Request deletion of your personal information where permissible under applicable law;
  • Withdraw your consent for receiving promotional or marketing communications; and
  • Contact us regarding the manner in which your personal information is processed.

Please note that withdrawal of consent or deletion of certain information may affect Kenstar's ability to provide specific products, services or support requested by you, where such information is necessary for those purposes.